Level 1 Certificate in Retail Knowledge

The Pearson BTEC Level 1 Certificate in Retail Knowledge qualifications are for learners who want to gain employment in the retail sector such as sales assistant or advisor. They develop and demonstrate the retail sector-related knowledge to underpin competence in a job role. This includes the principles and practices behind the core tasks and responsibilities related to the job as well as wider work-related knowledge such as customer services, sales, quality and stock control, payment handling, buying, store management and people management. 

What does the Level 1 Retail Knowledge course cover?

The course will cover the following subjects to teach and develop the potential employee and to build their confidence and effectiveness in employment;

  • Understanding the Business of Retail
  • Understanding Customer Service in the Retail Sector
  • Understanding the Retail Selling Process
  • Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business
  • Understanding how a Retail Business Maintains Health and Safety on its Premises
  • Understanding the Handling of Customer Payments in a Retail Business
  • Understanding the Control, Receipt and Storage of Stock in a Retail Business



  • Principles of Retail Knowledge
  • Nationally Recognised Level 1 Certificate
  • Newly Trained Individuals
  • Up to date Health and Safety Knowledge
  • Effective Teamwork Skills


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