Cancelling or Rescheduling your HS&E Test


Cancelling or Rescheduling your HS&E Test Online

You can cancel or reschedule your test online within at least 3 working days before the test date.

Login into your account on the Pearson Vue Booking System using the username and password that was sent to you when registering your account.

PLEASE NOTE: There are no administration charges if cancelling within 3 working days through your online account.


Rescheduling your test online

  • If you reschedule within at least 3 working days, then this is free to changes to a different date online.
  • If you cannot reschedule within 3 working days, then you will lose your full test fee.


Cancelling your test online

  • For a full refund, ensure you cancel online within at least 3 working days before your test.
  • Your test fee will not be refunded if you cancel within less than 3 working days before your test date.

Refunds will be made to the credit/debit card that you used when booking.

If you paid by vouchers you will not get a refund, you can only reschedule for another test, as long as you do this within 3 working days prior to your test date.


Cancelling or Rescheduling your HS&E Test by Telephone

To cancel or reschedule your test call 0344 994 4488.

Lines are open from 8am to 8pm Monday to Friday, and 8am to 12pm on Saturdays. Booking lines are not open on Bank Holidays.


Rescheduling your test by telephone

  • If you reschedule within at least 3 working days, you will be charged £5 to move your test to a different date.
  • If you cannot reschedule within 3 working days, then you will lose your full test fee.


Cancelling your test by telephone

  • If you cancel by telephone within at least 3 working days before your test, you will get a refund minus a £10 administration fee.
  • Your test fee will not be refunded if you cancel within less than 3 working days before your test date.

Refunds will be made to the credit/debit card that you used when booking.

If you paid by vouchers you will not get a refund, you can only reschedule for another test, as long as you do this within 3 working days prior to your test date.


Contact us for more help and guidance