Apprenticeships courses

Ideal for aspiring professionals taking their first step into line management, or those with some experience of managing a team or project delivering clearly defined outcomes but require additional knowledge, skills, and behaviours (KSBs) to fulfil their role effectively.

This apprenticeship programme has been specifically designed to give leaders and managers a significant range and depth of skills, together with the knowledge and capability to perform business-critical roles with maximum impact and results.

Ideal for aspiring professionals taking their first step into business administration, or those with some experience of working independently or as part of a team in developing, implementing, and improving administrative services but require additional knowledge, skills, and behaviours (KSBs) to fulfil their role effectively.

Customer Service Practitioners need to demonstrate excellent customer service skills and behaviours as well as strong product and/or service knowledge. They provide service in line with customer service standards and strategy and understand regulatory requirements.

Apprentices will develop a specialist set of skills, knowledge and behaviours that can be applied in many types of environments including contact centres, retail, webchat, service industry or any customer service point within an organisation. They will be advocates of Customer Service and act as a referral point for dealing with complex or technical customer requests, complaints, and queries and an escalation point for complicated or ongoing customer problems.