Complaints Procedures

Essential Site Skills Ltd (ESS) are confident of providing a high-quality service and would be extremely disappointed if this is not the case.  Therefore, it is important should you feel you have encountered a level of service that is below both yours and our expectations that you raise any concerns you may have with us immediately so that we may address them. You can download a copy of our complaints policy here.

Complaints will be handled: 




Staff will endeavour to: 

Be courteous to the complainant 

Respond positively 

Offer constructive solutions 

Complaints will be: 


Acknowledged within 48 hours 

Notified to Senior Management Team 

Contact Us

Office Number:           0115 8970 529

Email:                           [email protected]

Address:                      Operations Director, Essential Site Skills Ltd, Monarch House, Chrysalis Way, Eastwood, Nottingham, NG16 3RY

This policy is applied to all aspects of the delivery of ESF projects