Complaints Procedure

Essential Site Skills Ltd (ESS) are confident of providing a high-quality service and would be extremely disappointed if this is not the case.  Therefore, it is important should you feel you have encountered a level of service that is below both yours and our expectations that you raise any concerns you may have with us immediately so that we may address them. You can download a copy of our complaints policy here.

Complaints will be handled:




Staff will endeavour to:

Be courteous to the complainant 

Respond positively 

Offer constructive solutions

Complaints will be:


Acknowledged within 48 hours 

Notified to Senior Management Team

Contact us

  • Office Number

    0115 8970 529

  • Address:

    Operations Director, Essential Site Skills Ltd, Monarch House, Chrysalis Way, Eastwood, Nottingham, NG16 3RY

This policy is applied to all aspects of the delivery of ESF projects