Essential Site Skills Ltd (ESS) are confident of providing a high-quality service and would be extremely disappointed if this is not the case. Therefore, it is important should you feel you have encountered a level of service that is below both yours and our expectations that you raise any concerns you may have with us immediately so that we may address them. You can download a copy of our complaints policy here.
Complaints will be handled:
Confidentially
Fairly
Promptly
Staff will endeavour to:
Be courteous to the complainant
Respond positively
Offer constructive solutions
Complaints will be:
Recorded
Acknowledged within 48 hours
Notified to Senior Management Team
Office Number
0115 8970 529
Address:
Operations Director, Essential Site Skills Ltd, Monarch House, Chrysalis Way, Eastwood, Nottingham, NG16 3RY
This policy is applied to all aspects of the delivery of ESF projects
