3 Month - Blended Learning
Certificate valid for
The NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings is eligible for European Social Funding and is for learners working, or about to work, focusing on the study of customer service in the health and social care sector.
This qualification is designed to enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.
‘Customers’ in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals and providers of other services.
‘Employee’ refers to a range of jobs roles both health and social care specific and non-specific, ie receptionist, cleaner, retail assistant.
This qualification will focus on the study of customer service in health and social care.
The objectives of this qualification are to help learners:
To be awarded the Level 2 Certificate in Customer Service for Health and Social Care Settings, learners are required to successfully complete 4 mandatory units.
Assessment involves a blended delivery approach - This is a mixture of face-to-face and remote sessions with a qualified health and social care assessor.
Delegates will be awarded the NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings.
Learners who achieve this qualification could progress to:
We are able to offer this course fully funded through The Adult Education Budget (AEB) and European Social Funding (ESF) - subject to eligibility, Please contact us to find out more about eligibility, along with the course dates we have running in various locations around the UK.