Accreditation
NCFE
Accreditation
NCFE
Course duration
3 Month - Blended Learning
Certificate valid for
Never expires
The NCFE Level 2 Certificate in Contact Centre Operations is eligible for Funding and is designed for learners who are working in, or want to work in, their first contact centre operations role, or if they want to progress further in their contact centre career.
Qualification Reference: 600/1292/4
The purpose of this qualification is to equip learners with the knowledge they’ll need to be able to work effectively, or progress into employment, in contact centres.
The qualification has been developed in partnership with industry experts and is based on the contact centre operation National Occupational Standards, currently manage by SkillsCFA.
This qualification will:
The objective of this qualification is to:
To be awarded the NCFE Level 2 Certificate in Contact Centre Operations, learners are required to successfully complete a minimum of 13 credits in total with 7 credits from the mandatory units and 6 credits from the optional units. A minimum of 10 credits must be at Level 2.
Assessment involves a blended delivery approach - This is a mixture of face-to-face and remote sessions with a qualified assessor.
Delegates will be awarded the NCFE Level 2 Certificate in Contact Centre Operations.
While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as teamworking, independent learning and problem solving, to more tricky-to-measure skills such as:
Learners who achieve this qualification could progress to:
We are able to offer this course fully funded through The Adult Education Budget (AEB) and European Social Funding (ESF) - subject to eligibility, Please contact us to find out more about eligibility, along with the course dates we have running in various locations around the UK.