Blended Learning - 3 Months
Certificate valid for
The NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality is eligible for Funding and is designed for learners who wish to gain an understanding of how to deliver customer service excellence in the hospitality sector.
Qualification Reference: 603/2778/9
This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of excellence in customer service for the hospitality sector.
This qualification will enable learners to develop an understanding of:
To be awarded the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality, learners are required to successfully complete 4 mandatory units.
Assessment involves a blended delivery approach - This is a mixture of face-to-face and remote sessions with a qualified assessor.
Delegates will be awarded the NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality.
Learners who achieve this qualification could progress to:
We are able to offer this course fully funded through The Adult Education Budget (AEB) and European Social Funding (ESF) - subject to eligibility, Please contact us to find out more about eligibility, along with the course dates we have running in various locations around the UK.