NCFE Level 2 Certificate in Customer Service for Hospitality

Accreditation

NCFE

Course Duration

Various

Valid for

Never expires

Course Information

The NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality is designed for learners who wish to gain an understanding of how to deliver customer service excellence in the hospitality sector.

Qualification Reference: 603/2778/9

Level 2 Certificate in Customer Service for Hospitality Course Purpose

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of excellence in customer service for the hospitality sector.

Course Objectives

This qualification will enable learners to develop an understanding of:

  • communicating with customers in the hospitality sector
  • teamwork in the hospitality sector
  • professional standards and personal development
  • legislation and regulations relating to customer service delivery in the hospitality sector

Course Units

  1. Principles of customer service in the hospitality sector
  2. Understand effective teamwork in the hospitality sector
  3. Understand legislation and guidance relevant to the hospitality sector
  4. Understand professional personal standards in the hospitality sector

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Assessment & Certification

Assessment

To be awarded the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality, learners are required to successfully complete 4 mandatory units.

Assessment involves an online supported delivery approach - The course is completed remotely with the support of a qualified assessor, who will provide feedback and advice until all units are complete.

Certification

Delegates will be awarded the NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality.

More Details

Progression Opportunities

Learners who achieve this qualification could progress to:

  • Hospitality/catering apprenticeships
  • Level 3 Award in Hospitality Supervision and Leadership Principles
  • Level 3 NVQ Diploma in Hospitality Supervision and Leadership
  • Level 3 Certificate in Retail Knowledge
  • Level 3 Certificate in Professional Development for Hospitality and Tourism
  • Level 3 Certificate In Hospitality Retail Outlet Management
  • Level 3 Diploma in Hospitality