NCFE Level 2 Certificate in Principles of Business Administration

Level 2 Certificate in Principles of Business Administration Aims and Objectives

This qualification aims to:

• provide learners with the underpinning knowledge that is required by employees to work in a range of different environments in a business administration role. 

The objectives of this qualification are to help learners to:

• develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events
• know how to apply their knowledge in a variety of industries and job roles

Achieving the Principles of Business Administration

To be awarded the NCFE Level 2 Certificate in Principles of Business Administration, learners are required to successfully complete the 5 mandatory units and 2 optional units. 

This qualification consists of 5 mandatory units:

1. Principles of providing administrative services
2. Principles of business document production and information management
3. Understand communication in a business environment
4. Understand employer organisations
5. Understand how to develop working relationships with colleagues

and 16 optional units: 

1. Understand how to carry out business administration tasks
2. Understand how to provide administrative support for meetings
3. Understand how to prepare text
4. Understand how to store, retrieve and archive information
5. Understand the administration of human resource records
6. Understand how to use and maintain supplies and office equipment
7. Understand customer service
8. Understand the use of research in business
9. Principles of customer relationships
10. Know how to publish, integrate and share using social media
11. Exploring social media
12. Understand the safe use of online and social media platforms
13. Principles of equality and diversity in the workplace
14. Principles of marketing theory
15. Principles of digital marketing
16. Principles of team leading

Assessment involves a blended delivery approach - This is a mixture of face-to-face and remote sessions with a qualified assessor.

Delegates will be awarded the NCFE  Level 2 Certificate in Principles of Business Administration.

Essential Skills

While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem solving, to more tricky-to-measure skills such as:

• an appreciation for appropriate behaviour and dress
• appropriate interpersonal skills
• communicating with professional colleagues/peers and/or hierarchical seniors
• supporting other aspiring employees
• personal manners and deportment
• understanding work practices and how different roles and departments function within an organisation.

Progression opportunities 

Learners who achieve this qualification could progress to:

• NCFE Level 3 Certificate in Principles of Business Administration
• NCFE Level 2 Apprenticeship in Business Administration
• NCFE Level 3 Apprenticeship in Business Administration
• NCFE Level 3 Diploma in Skills for Business: Human Resources
• NCFE Level 4 NVQ Diploma in Business Administration 

It may also be useful to learners studying qualifications in the following sector areas:

• Travel and Tourism
• Sport, Leisure and Recreation
• Retail
• Health, Public Services and Care
• Arts, Media and Publishing

Funding and Support

We are able to offer this course fully funded through The Adult Education Budget (AEB) and European Social Funding (ESF) - subject to eligibility, Please contact us to find out more about eligibility, along with the course dates we have running in various locations around the UK.