NCFE Level 2 Certificate in Retail Operations

The NCFE Level 2 Certificate in Understanding Retail Operations is designed for those new to, or seeking employment in the retail industry.

Qualification Reference: 601/3338/7

Level 2 Certificate in Retail Operations Course Aims

This qualification aims to:

• provide an introduction to the retail industry to those new to or seeking employment in this area
• help learners develop an understanding of the different aspects of working in the retail sector
• prepare learners for progression into a range of higher level qualifications within the retail sector, including more practical qualifications where their knowledge can be put into practice.

Course Objective

The objectives of this qualification are to help learners to develop an understanding of the different aspects of the retail industry.

Course Units - Mandatory

1. Understanding customer service in the retail sector
2. Understanding the retail selling process
3. Understanding how individuals and teams contribute to the effectiveness of a retail business
4. Understanding how a retail business maintains health and safety on its premises
5. Understanding retail consumer law
6. Understand how to deal with customer queries and complaints in a retail environment

Course Units - Optional

1. Understanding security and loss prevention in a retail business
2. Understanding the handling of customer payments in a retail business
3. Understanding the control, receipt and storage of stock in a retail business
4. Understanding visual merchandising for retail business
5. Understanding how the effectiveness of store operations can be improved
6. The principles of food safety for retail
7. Understanding environmental sustainability in the retail sector
8. Understanding the fashion retail market
9. Understanding how to manage stock for customer orders in business to business services
10. Understanding the storage, monitoring and replenishment of fresh produce in a retail outlet
11. Underage sales prevention for retail and licensed premises
12. Understanding how stocks of newspapers and magazines are controlled in retail outlets