Stress Management and Team Resilience

The Stress Management and Team Resilience course helps individuals and teams develop practical skills to recognise, manage and reduce the impact of stress in the workplace.

Delivered by the British Red Cross, this CPD-accredited course provides learners with practical strategies for managing their own stress, supporting colleagues and building stronger, more resilient teams.

Participants will develop a better understanding of workplace stress and gain tools that help them respond effectively to challenging situations, improve communication and support wellbeing across their organisation.

This course is suitable for individuals and teams across a wide range of sectors including construction, utilities, telecommunications, retail, financial services and the public sector.

Who Should Attend?

This course is designed for:

• Teams working in demanding or high-pressure environments

• Managers and supervisors responsible for supporting staff wellbeing

• Individuals who want to develop effective stress management skills

• Organisations looking to improve resilience and reduce stress-related absence

The course is suitable for both employees and managers who want to understand how stress affects individuals and teams and learn practical ways to support wellbeing in the workplace.

What the Course Covers

This course focuses on helping individuals understand the causes of workplace stress and develop practical techniques to manage it effectively.

Across three modules, learners will build their understanding of stress, develop strategies to support their own wellbeing and gain the skills needed to support colleagues and teams during challenging situations.

The course also explores how improved communication, resilience and support networks can help create a more positive and productive working environment.

Course Modules

Stress Management

This module focuses on recognising stress responses and developing practical strategies to support both individuals and teams.

Topics covered include:

• recognising different types of stress reactions

• understanding the types of support available for stress in the workplace

• using the CALMER framework to manage personal stress and support others

• developing communication skills and recognising barriers to listening

• using appreciative enquiry to identify positive experiences and learn from them

Stress Awareness

This module explores the causes of stress and how it affects individuals and teams in the workplace.

Topics include:

• recognising stress and understanding its causes

• understanding the impact of stress and trauma

• building a trauma-informed workplace using the CALMER framework

• managing stress and developing resilience

• using mindfulness techniques to improve wellbeing

• strategies and tools for managing stress within your team

• developing effective team resilience and support

Wellbeing Support

This module focuses on supporting individuals experiencing emotionally challenging situations.

Topics include:

• understanding different reactions to difficult situations

• recognising powerful emotions, feelings and ambiguous loss

• using the Red Cross CALMER framework in emotionally challenging situations

• developing effective communication and active listening skills

• identifying the needs of others and responding appropriately

• recognising resources and support strategies

• building resilience and improving wellbeing

Delivery Options

This course is delivered through trainer-led sessions and can be arranged to suit your organisation.

On-site training

The course can be delivered at your workplace anywhere in the UK, allowing teams to learn together and apply discussions directly to their working environment.

In-person sessions include group discussions, visual learning activities and real-life scenarios designed to make the course interactive and engaging.

Virtual classroom training

Virtual training is delivered as a live trainer-led session, providing the same core course content and discussions as an in-person course.

Interactive elements are adapted for online delivery to ensure learners can participate fully in discussions and exercises.

Virtual training is particularly useful for organisations with teams working across different locations or hybrid working arrangements.

What to Expect on the Course

Participants can expect a supportive and engaging learning environment where they can explore practical approaches to managing stress and improving wellbeing.

Training may include:

• group discussions and shared experiences

• interactive exercises and visual learning activities

• real-life workplace scenarios

• practical tools and techniques for managing stress and supporting others

Learners will leave with practical strategies that can be applied immediately to support themselves and their teams.