Conflict Resolution in the Workplace
‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’
Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.
Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.
What does the Conflict Resolution online course cover?
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
E-Learning Course Modules
|Module Number||Module Name||Pass % Required|
|1||The Causes and Symptoms of Conflict at Work||Pass percentage required:70|
|2||Resolving Conflict||Pass percentage required:70|
|3||The Five Conflict Modes||Pass percentage required:70|
|4||Using the Modes||Pass percentage required:70|
|5||Assertiveness||Pass percentage required:70|
|6||Making Positive Outcomes||Pass percentage required:70|
Recommended system requirements
Operating System: Windows 7+ or Mac OSX (10.8+)
Browser: A modern and up to date web browser
Video: Up to date video drivers
Memory: 1 Gb+ RAM
Additional Software: Flash Player (latest version)
Download Speed: Broadband (3Mb+)