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Customer Service

£25exc. VAT

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Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. 

But how is this done? 

How do you ensure it’s consistent across your business? 

What are the benefits of delivering great customer service? 

What does the Customer Service online course cover?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Approved by

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Course Modules

About the Course
Pass percentage required:70%
What is Customer Service
Pass percentage required:70%
The Goals of Great Customer Service
Pass percentage required:70%
Discovering and Understanding Customer Needs
Pass percentage required:70%
Delivering Maximum Levels of Customer Service
Pass percentage required:70%
Making Customers Feel Great From the Start
Pass percentage required:70%
Communication Skills
Pass percentage required:70%
Non-verbal Communication and Body Language
Pass percentage required:70%
Dealing with Customer Complaints
Pass percentage required:70%

Recommended system requirements

  • Operating System: Windows 7+ or Mac OSX (10.8+)
  • Browser: A modern and up to date web browser
  • Video: Up to date video drivers
  • Memory: 1 Gb+ RAM
  • Additional Software: Flash Player (latest version)
  • Download Speed: Broadband (3Mb+)