Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
But how is this done?
How do you ensure it’s consistent across your business?
What are the benefits of delivering great customer service?
What does the Customer Service online course cover?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
E-Learning Course Modules
|Module Number||Module Name||Pass % Required|
|1||About the Course||Pass percentage required:70|
|2||What is Customer Service||Pass percentage required:70|
|3||The Goals of Great Customer Service||Pass percentage required:70|
|4||Discovering and Understanding Customer Needs||Pass percentage required:70|
|5||Delivering Maximum Levels of Customer Service||Pass percentage required:70|
|6||Making Customers Feel Great From the Start||Pass percentage required:70|
|7||Communication Skills||Pass percentage required:70|
|8||Non-verbal Communication and Body Language||Pass percentage required:70|
|9||Dealing with Customer Complaints||Pass percentage required:70|
Recommended system requirements
Operating System: Windows 7+ or Mac OSX (10.8+)
Browser: A modern and up to date web browser
Video: Up to date video drivers
Memory: 1 Gb+ RAM
Additional Software: Flash Player (latest version)
Download Speed: Broadband (3Mb+)