NCFE Level 2 Certificate in Team Leading

The NCFE Level 2 Certificate in Team Leading is designed to provide learners with the knowledge and understanding required to successfully lead a team. While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’, such as team working, independent learning and problem solving.

This is a work-based qualification, meaning learners must be employed in a relevant job role to undertake and complete this qualification.

Qualification Reference: 603/3883/0

Level 2 Certificate in Team Leading Course Purpose

This qualification is designed for learners who want the knowledge and understanding required to successfully lead a team.

This will focus on the study of leading a team in a business environment.

Course Objectives

The objectives of this qualification are to help learners to:

• develop their knowledge of the principles of team leading
• develop their understanding of business
• develop the knowledge needed to support communication with a range of stakeholders at different levels

Course Units - Mandatory

1. Principles of team leading
2. Understand business nit title
3. Understand how to communicate work-related information

Course Units - Optional

1. Understand customers
2. Understand how to deliver customer service and resolve problems
3. Understand how to develop working relationships with colleagues
4. Understand health and safety procedures in the workplace
5. Introduction to coaching
6. Introduction to mentoring
7. Understand personal development