Level 2 NVQ in Team Leading
The Qualification structure below specifies the combination of units that need to be achieved for the individual to be awarded the qualification.
L2 NVQ Diploma in Team Leading
Minimum Credit Value: 40
The learner must achieve a minimum of 40 credits. 22 credits from the Mandatory Group and a minimum of 12 credits from Optional Group A. A maximum of 6 credits can be achieved from Optional Group B.
Mandatory Units - The learner must achieve 22 credits from the 5 units in this Mandatory Group.
Optional Group A - The learner must achieve a minimum of 12 credits in this Optional Group.
Optional Group B - The learner must achieve a maximum of 6 credits in this Optional Group.
|Group A - Promote equality, diversity and inclusion in the workplace||3||3||More info|
|Group A - Procure products and/or services||5||3||More info|
|Group A - Principles of equality and diversity in the workplace||2||2||More info|
|Group A - Participate in a project||3||3||More info|
|Group A - Manage team performance||4||3||More info|
|Group A - Manage individuals‘ performance||4||3||More info|
|Group A - Manage conflict within a team||5||3||More info|
|Group A - Encourage innovation||4||3||More info|
|Group A - Develop working relationships with colleagues||3||2||More info|
|Group A - Contribute to meetings in a business environment||3||2||More info|
|Group A - Collaborate with other departments||3||3||More info|
|Group A - Chair and lead meetings||3||3||More info|
|Group B - Understand customers||2||2||More info|
|Group B - Store and retrieve information||4||2||More info|
|Group B - Resolve customers‘ complaints||4||3||More info|
|Group B - Resolve customer service problems||5||2||More info|
|Group B - Negotiate in a business environment||4||3||More info|
|Group B - Health and Safety Procedures in the Workplace||2||2||More info|
|Group B - Handle mail||3||2||More info|
|Group B - Employee rights and responsibilities||2||2||More info|
|Group B - Develop a presentation||3||3||More info|
|Group B - Deliver customer service||5||2||More info|
|Group B - Deliver a presentation||3||3||More info|