Level 2 NVQ in Business Administration

The Qualification structure below specifies the combination of units that need to be achieved for the individual to be awarded the qualification.


Level 2 Diploma in Business Administration

Minimum Credit Value: 45

Learners must achieve a minimum of 45 credits. 21 credits from the Mandatory Group and a minimum of 14 credits from Optional Group A. A maximum of 10 credits can be achieved from Optional Group B and a maximum of 6 credits can be achieved from Optional Group C. A minimum of 36 credits must be achieved at Level 2 and above. 

Mandatory Units - The learner must achieve 21 credits from the 6 units in this Mandatory Group.

Optional Group A - The learner must achieve a minimum of 14 credits in this Optional Group.

Optional Group B - The learner must achieve a maximum of 10 credits in this Optional Group.

Optional Group C - The learner must achieve a maximum of 6 credits in this Optional Group.

Mandatory Units

Credit Value: 21 | Units Required: 6

Title Credits Level More info
Communication in a business environment 3 2 More info
Understand employer organisations 4 2 More info
Principles of providing administrative services 4 2 More info
Principles of business document production and information management 3 2 More info
Manage personal performance and development 4 2 More info
Develop working relationships with colleagues 3 2 More info

Optional Units

Credit Value: 24 | Units Required: 11

Title Credits Level More info
Group A - Administer the recruitment and selection process 3 2 More info
Group A - Handle mail 3 2 More info
Group A - Organise business travel or accommodation 4 2 More info
Group A - Provide reception services 3 2 More info
Group A - Provide administrative support for meetings 4 2 More info
Group A - Prepare text from notes using touch typing 4 2 More info
Group A - Manage diary systems 2 2 More info
Group A - Collate and report data 3 2 More info
Group A - Contribute to the organisation of an event 3 2 More info
Group A - Employee rights and responsibilities 2 2 More info
Group A - Prepare text from shorthand 6 2 More info
Group A - Buddy a colleague to develop their skills 3 2 More info
Group A - Store and retrieve information 4 2 More info
Group A - Administer parking dispensations 3 2 More info
Group A - Administer finance 4 2 More info
Group A - Prepare text from recorded audio instruction 4 2 More info
Group A - Archive information 3 2 More info
Group A - Administer human resource records 3 2 More info
Group A - Produce business documents 3 2 More info
Group A - Produce minutes of meetings 3 2 More info
Group A - Meet and welcome visitors in a business environment 2 1 More info
Group A - Health and safety in a business environment 2 1 More info
Group A - Use a telephone and voicemail system 2 1 More info
Group A - Contribute to the development and implementation of an information system 6 3 More info
Group A - Monitor information systems 8 3 More info
Group A - Develop a presentation 3 3 More info
Group A - Deliver a presentation 3 3 More info
Group A - Analyse and present business data 6 3 More info
Group A - Maintain and issue stationery and supplies 3 2 More info
Group A - Use and maintain office equipment 2 2 More info
Group B - Using Email 3 2 More info
Group B - Bespoke Software 3 2 More info
Group B - Spreadsheet Software 4 2 More info
Group B - Data Management Software 3 2 More info
Group B - Presentation Software 4 2 More info
Group B - Word Processing Software 4 2 More info
Group B - Website Software 4 2 More info
Group B - Deliver customer service 5 2 More info
Group B - Participate in a project 3 3 More info
Group B - Processing customers’ financial transactions 4 2 More info
Group B - Payroll Processing 5 2 More info
Group B - Process information about customers 3 2 More info
Group B - Develop customer relationships 3 2 More info
Group C - Understand the use of research in business 6 2 More info
Group C - Understand the legal context of business 6 3 More info
Group C - Principles of marketing theory 4 2 More info
Group C - Principles of digital marketing 5 2 More info
Group C - Principles of customer relationships 3 2 More info
Group C - Understand working in a customer service environment 3 1 More info
Group C - Know how to publish, integrate and share using social media 5 2 More info
Group C - Exploring Social Media 2 2 More info
Group C - Understand the safe use of online and social media platforms 4 2 More info
Group C - Principles of equality and diversity in the workplace 2 2 More info
Group C - Principles of team leading 5 2 More info