Group A - Communicate verbally with customers
Credits:3
Level:2
Group A - Communicate with customers in writing
Credits:3
Level:2
Group B - Deal with incoming telephone calls from customers
Credits:3
Level:2
Group B - Make telephone calls to customers
Credits:3
Level:2
Group B - Promote additional products and/or services to customers
Credits:2
Level:2
Group B - Process information about customers
Credits:3
Level:2
Group B - Exceed customer expectations
Credits:3
Level:2
Group B - Deliver customer service whilst working on customers’ premises
Credits:4
Level:2
Group B - Carry out customer service handovers
Credits:3
Level:2
Group B - Resolve customer service problems
Credits:5
Level:2
Group B - Deliver customer service to challenging customers
Credits:3
Level:2
Group B - Develop customer relationships
Credits:3
Level:2
Group B - Support customer service improvements
Credits:3
Level:2
Group B - Support customers through real-time online customer service
Credits:3
Level:2
Group B - Use social media to deliver customer service
Credits:3
Level:2
Group B - Resolve customers’ complaints
Credits:4
Level:3
Group B - Gather, analyse and interpret customer feedback
Credits:5
Level:3
Group B - Support customers using self-service equipment
Credits:3
Level:2
Group B - Provide post-transaction customer service
Credits:5
Level:2
Group C - Health and Safety Procedures in the Workplace
Credits:2
Level:2
Group C - Manage diary systems
Credits:2
Level:2
Group C - Provide reception services
Credits:3
Level:2
Group C - Contribute to the organisation of an event
Credits:3
Level:2
Group C - Buddy a colleague to develop their skills
Credits:3
Level:2
Group C - Employee rights and responsibilities
Credits:2
Level:2
Group C - Develop working relationships with colleagues
Credits:3
Level:2
Group C - Principles of equality and diversity in the workplace
Credits:2
Level:2
Group C - Processing sales orders
Credits:2
Level:2
Group C - Meeting customers’ after sales needs
Credits:3
Level:2
Group C - Handling objections and closing sales
Credits:3
Level:2
Group C - Deal with incidents through a contact centre
Credits:7
Level:2
Group C - Carry out direct sales activities in a contact centre
Credits:5
Level:2
Group C - Negotiate in a business environment
Credits:4
Level:3
Group C - Bespoke Software
Credits:3
Level:2