Level 2 NVQ in Customer Service

The Customer Service Qualification structure below specifies the combination of units that need to be achieved for the individual to be awarded the qualification.

This qualification aims to:

• provide learners with the skills and knowledge required to successfully work in customer services
• develop learners’ skills in communication, resolving queries and meeting customers’ needs
• build learners’ knowledge of the principles of customer service. 

The objectives of this qualification are to help learners to: 

• develop customer service skills that can be relied upon by employers in a range of industries
• provide learners with the skills and knowledge needed to communicate effectively with customers and provide effective customer service.

Level 2 Diploma in Customer Service

Minimum Credit Value: 45

Reference: 601/3973/0

The learner must achieve a minimum of 45 credits. 19 credits from the Mandatory Group, a minimum of 3 credits from Optional Group A, and a minimum of 16 credits from Optional Group B. The remaining credits can be taken from Groups A, B or C. 

Mandatory Units - The learner must achieve 19 credits from the 5 units in this Mandatory Group.

Optional Group A - The learner must achieve a minimum of 3 credits in this Optional Group.

Optional Group B - The learner must achieve a minimum of 16 credits in this Optional Group.

Optional Group C - The learner must achieve a maximum of 7 credits in this Optional Group.