Group A - Promote equality, diversity and inclusion in the workplace
Credits:3
Level:3
Group A - Manage individuals‘ performance
Credits:4
Level:3
Group A - Manage individuals‘ development in the workplace
Credits:3
Level:3
Chair and lead meetings
Credits:3
Level:3
Group A - Manage conflict within a team
Credits:5
Level:3
Group A - Procure products and/or services
Credits:5
Level:3
Group A - Implement change
Credits:5
Level:3
Group A - Implement and maintain business continuity plans and processes
Credits:4
Level:3
Group A - Collaborate with other departments
Credits:3
Level:3
Group A - Support remote or virtual teams
Credits:4
Level:3
Group A - Participate in a project
Credits:3
Level:3
Group A - Develop and maintain professional networks
Credits:3
Level:4
Group A - Develop and implement an operational plan
Credits:5
Level:4
Group A - Encourage learning and development
Credits:3
Level:4
Group A - Discipline and grievance management
Credits:3
Level:4
Group A - Develop working relationships with stakeholders
Credits:4
Level:4
Group A - Manage physical resources
Credits:4
Level:4
Group A - Prepare for and support quality audits
Credits:3
Level:4
Group A - Conduct quality audits
Credits:3
Level:4
Group A - Manage a budget
Credits:4
Level:4
Group A - Manage a project
Credits:7
Level:4
Group A - Manage business risk
Credits:6
Level:4
Group A - Manage knowledge in an organisation
Credits:5
Level:4
Group A - Manage redundancy and redeployment
Credits:6
Level:4
Group A - Encourage innovation
Credits:4
Level:3
Group A - Manage the impact of work activities on the environment
Credits:4
Level:4
Group A - Recruitment, selection and induction practice
Credits:6
Level:4
Group B - Buddy a colleague to develop their skills
Credits:3
Level:2
Group B - Contribute to the improvement of business performance
Credits:6
Level:3
Group B - Negotiate in a business environment
Credits:4
Level:3
Group B - Develop a presentation
Credits:3
Level:3
Group B - Deliver a presentation
Credits:3
Level:3
Group B - Contribute to the development and implementation of an information system
Credits:6
Level:3
Group B - Resolve customers‘ problems
Credits:4
Level:3
Group B - Resolve customers‘ complaints
Credits:4
Level:3
Group B - Gather, analyse and interpret customer feedback
Credits:5
Level:3
Group B - Employee rights and responsibilities
Credits:2
Level:2
Group B - Health and Safety Procedures in the Workplace
Credits:2
Level:2
Group B - Manage events
Credits:6
Level:4
Group B - Review the quality of customer service
Credits:4
Level:4
